Program Facilitator

Rick McCutcheon


Rick is one of North Americas Leading Authorities on Sales Productivity and Customer Relationship Management. He is the creator of the Full Contact Selling System. Rick has been involved with the CRM Industry since 1990 as a Company Founder, Senior Executive, Reseller, Board Member, Educator, Consultant and Professional Speaker. Rick draws on his 17 years of real world experience having personally sold millions of dollars worth of technology solutions to customers ranging from the SMB Marketplace to Major International Corporations. His stories are "real-world"; his style is "uniquely appealing." and "tremendously credible"
Microsoft Dynamics CRM


Don't Count the Customers You Reach - Reach the Customers Who Count


In response to the great showing and strong feedback from attendees at the Microsoft Dynamics CRM Webcast Series, we've made the webinars available for download.

We believe that in a challenging economy, the need to nurture and grow existing customer relationships is critical - and these webinars provide valuable insight in achieving this goal.

I'd like to thank you for taking the time out of your busy schedule to attend our executive webinar series. We hope that you found the CRM sessions to be insightful and relevant to your organization.

For those who were unable to attend, our CRM events are ongoing throughout the year and we hope to see you at the next one!

If you would like to speak to someone regarding any questions or for further information please call 800-426-9400 x11282



For more information on Microsoft Dynamics CRM click HERE

Session One
Building High-Touch High-Value Relationships		 Session Two
Planning a Successful CRM deployment		 Session Three
Managing Sales Success with Microsoft CRM
How do you leverage CRM to build a more effective and repeatable relationship process?
  • Better manage your key accounts and prospects


  • Building long-term, win-win relationships with partners and prospects


  • Prospecting with greater accuracy and success


  • Increase your relationship building time


 How do you plan for a successful CRM Project?
  • Avoid project failures and pitfalls


  • Calculating the ROI on Your CRM Investment


  • Assemble an effective team


  • Create a successful CRM Roadmap


  • Chart a phased approach to implementation
 How do you drive adoption and get CRM to work for your business?
  • Define and map your business processes


  • Build a user friendly interface


  • Train and support non technical users


  • Plan for the future