Customer Relationship Management (CRM) is the business philosophy that let’s you know your customers better, share information more thoroughly, and interact more completely. This is achieved by creating a CRM System through the integration of people, processes, and the use of technology. Let the team at Full Contact Selling ?Lead you through their proven process for Planning, Designing, Building your CRM System. But we don’t stop there. We offer the most comprehensive User Adoption Program in the industry.
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The Complete Full Contact Selling Program
Through our 20 years of sales and technology experience we have developed the Full Contact Selling Program (FCS). This program delivers a unique advantage over traditional sales and CRM methodologies. FCS is the only program that fully integrates the three key areas of sales productivity: 1) best practices sales processes; 2) development of people skills and 3) best practice use of CRM, Marketing & Web Technologies. We believe FCS delivers the right approach - a total sales productivity solution.
Benefits of a Standardized Best Practices Sales Process:
- Increases the sales team effectiveness by matching sales processes to
- customer’s decision making processes.
- The ability to better manage the roles, responsibilities and activities of each
- team member.
- Reduce non-productive administrative bottlenecks and non-productive use of
- selling time.
- Creates a systemized approach to new business development and customer
- management.
- Improves the frequency and consistency of customer and prospect
- communications/contacts.
- Reduces the time to ramp up and train new team members.
Benefits of the Development of People Skills:
- Improves their selling skills in order to increased their closing percentages
- along with sales volumes and margins
- gives them a clear understanding of the importance of the Sales Process to
- their strategic business initiatives
- Defines the strategies that will help them better manage customer, prospect
- and partner relationships.
- Helps them to better understand how to plan and execute targeted sales
- initiatives.
- Prioritizes their selling time to improve the frequency of customer and
- prospect interactions.
- Improves their understanding of how CRM technology can improve sales
- productivity.
Benefits of CRM Technology:
- Ownership of quality customer and prospect data will increase account
- security, as well as create a priceless corporate asset.
- A 360-degree view of information will empower an organization to build high
- touch – high value relationships with customers, prospects and partners.
- Greater accuracy in sales forecasting and reporting will lead to improved
- management decision-making.
- Will provide an infrastructure to support sales processes, team scheduling
- and information management.
- Offers the ability to accurately manage and measure sales team activities.
- Decreases administration costs for information handling and communications.
Program Outline
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